Wednesday, April 9, 2014

Computer Saga Continues

I was excited to finally get our new computer I ordered from Dell, after having to wait a day for me to authorize the purchase with my credit card company and then wait for Federal Express another day to deliver it to the local pickup place since I wasn’t home sign for it.  However, when I looked at the box, it saw windows 8.1—I ordered windows 7.  Thinking, maybe I could adjust to it or perhaps it really was windows 7 and just marked wrong on the box, I pulled it out and noticed the USB ports are on the back—none on the front!  I use these ports all the time when loading my pictures from my memory card.  What are they thinking?  My Dell at work has these USB ports on the front.
So I had already disconnected my old one and decided to hook it up again and use it for as long as I can since one of our Facebook friends informed me that my windows XP will still be fine as long as I use the Firefox browser instead of IE, which we’ve been doing anyway.  So, I reconnect everything and boom—the monitor says “no signal” and nothing else comes up.  I kept rechecking all my connections and it’s still not working.  I stayed up until 10 p.m. last night disconnecting it and reconnecting it several times (it worked just fine earlier before I left to bring home the new monitor).  I even tried going back to using our old surge protector battery instead of my new one.  I just don’t know what else to try.  Then I couldn’t get to sleep until 11:00 because I was so wound up about this.
I called to return the new computer and was told they would refund $100 for my inconvenience of the USB ports and getting Windows 8 instead of 7 if I would try it.  If I still want to return it (which I do), I have until May 3 to do so.  I am not satisfied with this.  I want my old one to work so that is the course of action I will pursue first.  Anyone have any suggestions?  Maybe I can get the new monitor work with it since I never liked my AOL monitor anyway, but I’m not getting my hopes up..  Somehow, I doubt if it will be compatible.
Spunky Doodle and Manny were the only ones happy with our new computer so far.  They got to play with a very long twisty that was wrapped around the computer cord.  I enjoyed watching them.  Cats are great stress relievers.  I even left one out for them after repacking the box.
I am so bummed, stressed out, frustrated and sad with this whole fiasco!  If it weren’t for my Lumosity subscription, I’d just go computer free for now.  Next step will be to contact the Geek Squad at Best Buy.  Times like this, I sure wish we had a computer geek in the family!
I am trying very hard not to let this fiasco steel my joy and this morning, I was encouraged when I watched a video I got from AWANA about a boy in Ecuador:
(Posted at the library during my lunch hour.)

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Sandee said...

I have hubbies old laptop that I use when I'm on the boat. It was upgraded to Windows 7 and I love it. Hubby has Windows 8.1 and he hates it. Far more difficult to use. Took him forever to get used to it. I've no clue how to hook up a computer so I'm no help with that. I was hoping you would get the Windows 7 because it's like XP and Vista. Way easy to use.

Have a terrific day. Scritches to the babies. ☺

Lucky Lady said...

call them tell them you want to send it back that you do not want to try it you want windows 7 or your money back I have heard several people say 8 is hard to get use to maybe get your refund and just go buy it at best by I have a hp and I love the only kind I have ever bought, good Luck

Lin said...

I'm with Lucky Lady---I'd call and tell them that is NOT what you ordered and No, you do NOT want to "try Windows 8." Good try, Dell. Gosh, that would make me really crabby too. I'm sorry that this has happened to you.

My son is good with computers, but not with helping us with ours. That makes me crabby too.

I hope this gets settled soon so that you can just enjoy the new computer. But I'd definitely tell them to come pick up the one you did not order. Criminy.

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